Dispute Resolution

Although we strive to ensure the smooth running of all transactions, disputes can sometimes arise between workers and employers. Daily Worker Hub has a dedicated team that handles disputes fairly, transparently, and quickly to protect both parties.

When Can a Dispute Be Filed?

From the Worker’s Side

Reason	Explanation	Evidence Needed
Employer does not approve release after 48 hours	Work is completed but employer does not approve	Chat screenshots, photos of work results
Rate does not match the agreement	Pay is lower than what was agreed	Initial agreement chat
Funds not received after approval	Funds have been approved but not credited to balance	Approval evidence from employer
Unauthorized task changes	Employer changes work scope after agreement	Chat and original job listing description

From the Employer’s Side

Reason	Explanation	Evidence Needed
Worker no-show	Hired worker does not show up without confirmation	Missing check-in timestamp
Work quality does not match description	Work results are significantly different from what was promised	Photo/video evidence
Worker arrives more than 2 hours late	Significant lateness without notification	Platform timestamp
Damage to equipment or property	Worker damages employer’s property	Photos/videos, police report if applicable
Worker cancels after being hired	Worker cancels after employer deposits Security Deposit	Hiring confirmation evidence

What Cannot Be Disputed

Reason	Explanation
Not liking the result (subjective)	Color, style, aesthetics that cannot be objectively measured
Unilateral scope changes	Employer changes tasks without worker confirmation
Force majeure	Natural disasters, extreme weather conditions
Indirect losses	Lost profit, business opportunities

Dispute Process: Step by Step

Timeline

Day	Stage	Activity
0	Dispute Filing	Aggrieved party files via platform
1–2	Initial Review	Team reviews evidence from both parties
2–4	Communication	Clarification and additional information
4–7	Decision	Team issues final decision
7–10	Implementation	Funds processed according to decision


Dispute Filing ──► Initial Review ──► Communication ──► Decision ──► Implementation
     Day 0                Day 1-2             Day 2-4        Day 4-7        Day 7-10

Step 1: Identify and Document

Before filing a dispute:

Gather all relevant evidence
Try to resolve directly via chat — 80% of issues can be resolved without a dispute
Make sure your problem falls within disputable categories

Evidence Needed:

Evidence Type	Required?	Description
Chat screenshots	✅ Yes	Conversations with the other party
Photos of work results	✅ Yes (for quality disputes)	Conditions before, during, after
Job listing description	✅ Yes	Download or screenshot of original post
Platform timestamps	Recommended	Check-in, check-out, submission time
Notification evidence	Recommended	Screenshot of sent notifications

Step 2: File a Dispute

Open the “My Transactions” menu
Select the problematic transaction
Click “File Dispute”
Select dispute category:
- Worker No-Show
- Quality/Not matching description
- Payment not released
- Property damage
- Other
Write an explanation (minimum 100 characters):
- What happened
- When it happened
- What you’ve already tried to resolve
Upload evidence
Click “Submit Dispute”

Important: Disputes can only be filed within 7 days after the work completion date. After 7 days, the transaction is considered final.

Step 3: Review by Daily Worker Hub Team

What happens after you submit:

Receipt confirmation — You receive a notification that the dispute has been received
Notification to other party — The other party is informed of the dispute and given time to respond
Evidence analysis — The team reviews all evidence from both parties
Clarification — The team may request additional information from one or both parties

Review Duration:

Dispute Type	Estimated Time
Simple (clear evidence, both parties responsive)	1-2 business days
Medium (contradictory evidence)	3-5 business days
Complex (involves lots of evidence, unresponsive party)	5-7 business days

Step 4: Communication During Dispute

While the dispute is active:

Phase	Duration	Actions You Can Take
Wait for other party’s response	48 hours	Provide clarification if requested by team
Review by team	1-5 business days	Be patient, no action needed
Decision announced	Day 4-7	Check notifications for decision
Appeal (if not satisfied)	7 days after decision	Submit appeal with new evidence

Tips: Stay responsive during the dispute process. The team may need clarification from you, and slow responses can affect the decision.

Step 5: Decision

Types of Decisions:

Decision	Explanation	Funds
Fully Accepted	Claim valid, aggrieved party fully compensated	Full refund or full release
Partially Accepted	Both parties share fault	Funds divided proportionally
Rejected	Claim does not meet criteria	Funds remain in initial status

Possible Outcomes:

Scenario	Decision
Worker no-show, clear evidence	100% refund to employer
Worker 1 hour late, employer still approves	20% compensation to employer
Quality 50% not satisfactory, work completed	50% to worker, 50% refund to employer
Worker no-show, employer cannot prove	50% to worker, 50% refund
Both parties have weaknesses	Funds split 50-50
Dispute does not meet criteria	Rejected, funds remain in initial status

Step 6: Decision Implementation

After the decision is issued:

Funds processed — according to the decision (release, refund, or split)
Notification sent — both parties receive confirmation
Rating impacted — proven disputes can affect both parties’ ratings

Appeal Process

If you are not satisfied with the decision:

Appeal Requirements

Requirement	Explanation
New evidence	There must be evidence not previously considered
Within 7 days	Appeal must be filed within 7 days after decision
Not repetitive	Repeated appeals without new evidence will be rejected

Steps to File an Appeal

Open the closed dispute page
Click “File Appeal”
Write the reason why you disagree with the decision
Attach new evidence that has never been submitted
Submit the appeal

Note: The appeal decision is final and cannot be challenged further.

Tips for Filing Effective Disputes

Do’s

Tip	Explanation
File dispute immediately	7-day limit — don’t wait until the last minute
Gather evidence from the start	Screenshot chats and photos when the problem occurs
Write a detailed explanation	The team needs to understand a clear chronology
Provide all evidence	Don’t hold back evidence — everything helps
Stay professional	Use polite and factual language
Be responsive	Reply to team clarifications quickly

Don’ts

Mistake	Impact
Submit fake evidence	Dispute rejected + account may be deactivated
Threaten or extort	Violation, can be reported to authorities
Submit dispute without evidence	Likely to be rejected
Not responsive during review	Team decides based on available evidence
Repeat appeal without new evidence	Appeal will be rejected without review

Dispute FAQ

Q: Is filing a dispute free? A: Yes, there is no cost to file a dispute. If your claim is accepted, all costs will be borne by the party at fault.

Q: Are my funds safe during the dispute? A: Yes, funds remain held in the Security Deposit until the dispute is resolved. No party can withdraw funds during an active dispute.

Q: Can I cancel a dispute? A: Yes, you can cancel a dispute before a decision is issued. Funds will be processed according to the last transaction status.

Q: What if the other party does not respond during review? A: The team will give a 48-hour deadline to respond. If there is no response, the decision will be made based on evidence from the responsive party.

Q: Is my rating affected if I file a dispute? A: Not directly. However, if the dispute proves you harmed the other party (e.g., you are a worker who no-showed), it will affect your reputation.

Q: Can I see the status of a dispute? A: Yes, open the “My Disputes” menu on the dashboard to view the current status.

Q: What if I disagree with the appeal decision? A: The appeal decision is final and binding. No other process is available within the platform.

Resolution Statistics

Metric	Value
Average review time	3.2 business days
Disputes resolved within 7 days	94%
Disputes won by filer	67%
Disputes won by opposing party	18%
Disputes with split decision	15%

Next Steps

Topic	Learn
Security Deposit System	Security Deposit System
Protection Fund	Protection Fund
Security	Security and Privacy
Complete FAQ	FAQ