FAQ — Frequently Asked Questions

Below is a collection of frequently asked questions by Daily Worker Hub users. If you don’t find the answer you’re looking for, please contact our support team.

Registration and Accounts

General

Q: Is Daily Worker Hub free to use? A: Daily Worker Hub is free for workers. For employers, a Transaction Fee of 6%, Included in Transaction Fee, and Protection Fund Contribution of 1% of the total salary per transaction are charged. There are no registration fees or monthly fees.

Q: Who can register on Daily Worker Hub? A: Anyone who:

• Is at least 18 years old
• Has a valid Indonesian KTP
• Has an active phone number (Indonesia)
• Has a bank account (BCA, BRI, or Mandiri) — for workers wanting to withdraw funds
• Has a legitimate business in Bali — for employers

Q: Can I register as both a worker and employer simultaneously? A: Currently not available. You need to create two separate accounts with different emails — one as a worker, one as an employer.

Q: Is my data safe on Daily Worker Hub? A: Yes. Your data is encrypted with AES-256, stored separately, and not shared with third parties without consent. For complete details, see the Security and Privacy page.

Verification

Q: Why do I need to verify my account? A: Verification protects the entire Daily Worker Hub community from fake accounts and fraud. Verified accounts gain more trust from employers (for workers) or workers (for employers), and have full access to platform features.

Q: How long does KTP verification take? A: KTP verification typically takes 1x24 business hours. During busy periods (weekends, holidays), it may take longer.

Q: Can I verify with a Passport or SIM? A: Currently only KTP is accepted for identity verification.

Q: Can I use a bank account under someone else’s name? A: No. The bank account must be under the same name as your Daily Worker Hub account and KTP.

Q: Do I need to enable 2FA? A: 2FA is highly recommended for additional security. Although not mandatory, 2FA protects your account from unauthorized access.

Transactions and Payments

Q: How does the Security Deposit System work? A: The employer deposits funds into a third-party Security Deposit account before work begins. Funds are held until the worker completes the work and the employer verifies. After verification, funds are released to the worker. For complete details, see Security Deposit System.

Q: What fees are charged per transaction? A: For employers:

• Platform Fee: 3.5% of total salary
• Included in Transaction Fee: Rp 5,000 per transaction
• Protection Fund Contribution: 1% of total salary

For workers:

• Third-Party Gateway Fee — Payout: Rp 5,000 per transaction (for bank transfer fees)

There are no other fees.

Q: When are Security Deposit funds released to workers? A: Security Deposit funds are released after the employer verifies that the work is completed and matches the description. Estimate: 1-3 days after the worker submits “Work Completed”, depending on how quickly the employer verifies.

Q: Are workers guaranteed to be paid? A: Yes. If the worker completes the work according to the description and the employer cannot provide a valid reason to refuse payment, the worker can file a dispute. The Daily Worker Hub team will review and decide. The Protection Fund is available as backup if the employer cannot pay.

Q: How long does the withdrawal process to a bank account take? A: After the worker clicks “Withdraw”, the process takes 1-3 business days, depending on the bank:

• BCA: usually 1-2 business days
• BRI: 1-3 business days
• Mandiri: 1-3 business days

Q: Is there a minimum or maximum withdrawal amount? A: Yes:

• Minimum withdrawal: Rp 50,000 per transaction
• No maximum withdrawal limit

Q: Can I withdraw partially from my balance, not all of it? A: Yes. You can withdraw any amount available in your platform balance, as long as a minimum of Rp 50,000.

Q: What if the employer refuses to approve the release? A: If the employer does not approve within 48 hours after the worker submits “Work Completed”, the worker has the right to file a dispute. The team will review and decide whether the funds should be released or not.

Job Search and Applications

Q: Is there a limit on applying to job listings? A: There is no limit. You can apply to all job listings that match your criteria and availability.

Q: Can I apply to job listings outside my residential area? A: Yes. You can apply to job listings throughout Daily Worker Hub’s coverage area in Bali. However, make sure you can reach the location with available transportation.

Q: How do I know about new job listings? A: You can:

• Enable push notifications in the app
• Check the search page regularly
• Use the “Start Date” filter to see job listings starting soon

Q: Can I cancel an application after applying? A: Yes, you can cancel before the application is accepted by the employer. However, avoid canceling too often as it will affect your reputation.

Q: Can I cancel after the application is Accepted? A: Yes, but this will negatively affect your rating and reputation. It is recommended not to accept if you are not sure you can fulfill the commitment.

Q: Can I see employer reviews before applying? A: Yes, employer ratings and reviews are visible on their profile. This helps you assess the employer’s credibility before applying.

Q: What if I don’t have hospitality experience? A: Many job listings are for entry-level positions that don’t require experience. Prioritize positions like kitchen helper, waiter, or housekeeping. After gaining experience, you can apply for higher positions.

Posting Job Listings

Q: What are the fees for posting a job listing? A: There is no fee for posting itself. Fees are only charged when a transaction occurs (Transaction Fee (6%) + Included in Transaction Fee + Protection Fund Contribution 1% of the total salary).

Q: Is there a limit on the number of active job listings? A: Free accounts can have a maximum of 3 active job listings simultaneously. To post more, please contact our team for an upgrade.

Q: Can I edit a job listing after posting? A: Yes, as long as no worker has been hired. After a worker is confirmed, changes must go through discussion with the worker via chat.

Q: How do I know if the workers applying are quality? A: On the applicants page, you can see:

• Ratings and reviews from other employers
• Work experience
• Skills
• Identity verification results

Q: Do I need to interview workers before accepting? A: Not required, but highly recommended. You can use the chat feature to get to know candidates and assess whether they fit your needs.

Q: What should I do if there are no applicants? A: Try:

• Increase the rate if it’s too low
• Improve the job listing description
• Expand the search area
• Post at different times (morning/afternoon/evening)

Disputes and Conflicts

Q: When can I file a dispute? A: You can file a dispute within 7 days after the work completion date, if:

• The transaction uses the Security Deposit System
• The problem falls within dispute coverage (worker no-show, quality not matching, employer not paying, etc.)
• You have evidence supporting your claim

Q: How long does a dispute take to process? A: An average of 3.2 business days, depending on complexity. Simple disputes can be resolved in 1-2 days, complex ones can take 5-7 days.

Q: Can I cancel a dispute? A: Yes, you can cancel before a decision is issued.

Q: What if I’m not satisfied with the dispute decision? A: You can file an appeal within 7 days after the decision, provided there is new evidence not previously considered.

Security and Privacy

Q: Is my KTP data safe? A: Yes. KTP data is encrypted with AES-256, only used for identity verification, and not shared with third parties.

Q: Can I delete my account? A: Yes, you can delete your account through the Settings menu. Please note:

• All balances must be withdrawn first
• Transaction history is retained for audit purposes
• Accounts cannot be recovered after deletion

Q: What if I forget my password? A: Use the “Forgot Password” feature on the login page. The system will send a reset link to your email.

Technical

Q: What apps does Daily Worker Hub support? A: Daily Worker Hub can be accessed via:

• Mobile app: Android 7.0+ or iOS 12.0+
• Browser: Chrome, Safari, Firefox, Edge (latest versions)
• Desktop: Via browser on computer or laptop

Q: Is there an English version? A: Currently the platform is available in Indonesian. We are developing support for English.

Q: What should I do if there is a technical error? A: Try the following steps:

1. Refresh the page or restart the app
2. Clear browser cache
3. Make sure the app is updated to the latest version
4. Try using a different browser/device

If the problem persists, contact support with a screenshot of the error.

Q: Is Daily Worker Hub available outside Bali? A: Currently Daily Worker Hub only operates in Bali, Indonesia. We are continuously expanding our reach and will inform you when it becomes available in other areas.

Other Questions

Q: Does Daily Worker Hub have a referral program? A: Yes. Workers who refer friends who register and complete their first transaction will receive a bonus. Referral program details can be seen in the “Referral” menu on the dashboard.

Q: Can I advertise on Daily Worker Hub? A: For information about advertising and partnership opportunities, please contact partnership@dailyworkerhub.com.

Q: How do I contact the support team? A: Our support team is available via:

• Email: support@dailyworkerhub.com — response within 1x24 business hours
• Telegram: @DailyWorkerHubSupport  — response within 1-4 hours (08:00-18:00 WITA)
• WhatsApp: +62 812-XXXX-XXXX — response within 1-4 hours (08:00-18:00 WITA)

Still Have Questions?

If you don’t find the answer you’re looking for in this FAQ:

Tips: For faster response, include a screenshot or specific details (transaction ID, account ID) when contacting support.