Contact and Support
The Daily Worker Hub support team is ready to help you use the platform. Below is complete information on how to contact us, operating hours, and what to prepare before contacting us.
Support Channels
Channel Summary
| Channel | Contact | Response Time | Availability |
|---|---|---|---|
| support@dailyworkerhub.com | 1x24 business hours | 24/7 | |
| Telegram | @DailyWorkerHubSupport | 1-4 hours | 08:00–18:00 WITA |
| +62 812-XXXX-XXXX | 1-4 hours | 08:00–18:00 WITA |
When to Use the Right Channel
Email: support@dailyworkerhub.com
Use for:
| Situation | Why Email? |
|---|---|
| General questions | Not urgent, can wait 24 hours |
| Technical issues | Need to include screenshots, logs, or details |
| Disputes/Security Deposit issues | Need complete written documentation |
| Business/partnership inquiries | Not time-sensitive |
| New feature requests | Need detailed explanation |
| Complaints | Need formal documentation |
Good Email Format:
Subject: [Topic] — [Transaction/Account ID if applicable]
Email Body:
1. Brief explanation of the problem
2. Account ID (if related)
3. Transaction ID (if related)
4. Steps already tried
5. Screenshots (attach if available)
6. Expected resultTelegram: @DailyWorkerHubSupport
Use for:
| Situation | Why Telegram? |
|---|---|
| Quick questions | Need an answer within 1-4 hours |
| Confirming something | Verifying simple information |
| Status updates | Following up on disputes or requests |
| Questions about features | Need a concise explanation |
Tips: Use Telegram for things that need a quick but non-urgent response. For urgent Security Deposit or dispute issues, use email with the subject “URGENT”.
Use for:
| Situation | Why WhatsApp? |
|---|---|
| Short text communication | More casual and faster than email |
| Follow up | Following up on previous request status |
| Confirming details | Send and receive information easily |
Note: WhatsApp support is only available during operating hours. For issues outside operating hours, use email.
Operating Hours
| Day | Availability | Notes |
|---|---|---|
| Monday – Friday | 08:00–18:00 WITA | Response within 1-4 hours |
| Saturday | 09:00–15:00 WITA | Response within 4-8 hours |
| Sunday & Holidays | Not available | Send email, response on Monday |
| Outside operating hours | Email only | Response within 1x24 business hours after the next weekday |
Support Categories
1. General Support
Questions about platform usage, features, and accounts.
| Example Question | Best Channel |
|---|---|
| ”How do I reset my password?” | Email or Telegram |
| ”How do I upload a portfolio?” | Telegram |
| ”Why can’t I login?” | Email (include error screenshot) |
| “How do I upgrade to a premium account?” | Email or Telegram |
2. Transaction & Security Deposit Support
Issues related to deposits, releases, and fund withdrawals.
| Example Problem | Channel | Priority |
|---|---|---|
| ”Funds not credited after being approved” | Email URGENT | High |
| ”Failed to deposit balance” | Telegram | Medium |
| ”Withdrawal still pending after 3 days” | High | |
| ”Error when releasing funds” | Telegram + Email | High |
For urgent Security Deposit/finance issues:
- Email: support@dailyworkerhub.com
- Subject: “URGENT — Security Deposit Issue: [Transaction ID]”
- Explain: Transaction ID, amount, chronology, evidence
3. Dispute Support
Questions and follow-ups about disputes being processed.
| Example Question | Channel |
|---|---|
| ”How much longer will my dispute take to process?” | Telegram |
| ”I want to add evidence for my dispute” | |
| ”I disagree with the dispute decision” | Email (for appeal) |
Note: To file a new dispute, use the “File Dispute” feature in the app, not via email or support chat.
4. Verification Support
Issues related to account verification, KTP, bank accounts.
| Example Problem | Channel |
|---|---|
| ”KTP verification has not been approved after 2 days” | Telegram |
| ”Bank account cannot be verified” | |
| ”Phone number has changed” | Telegram |
5. Feedback and Requests
Suggestions, complaints, or new feature requests.
| Type | Channel |
|---|---|
| New feature suggestions | Email: feedback@dailyworkerhub.com |
| Complaints about workers/employers | Email or Dispute system |
| Bug/technical reports | Email: tech@dailyworkerhub.com |
| Partnership inquiries | Email: partnership@dailyworkerhub.com |
What to Prepare
Before contacting support, make sure you have prepared:
| Information | Needed For | Example |
|---|---|---|
| Account ID | All account questions | 5 letters + numbers (e.g., USRxxxx) |
| Transaction ID | Transaction/Security Deposit issues | TXNxxxx |
| Job Listing ID | Job listing issues | JOBxxxx |
| Error screenshot | Technical issues | .jpg/.png |
| Chronology description | Complex issues | What happened, when, steps already tried |
Service Level Agreement (SLA)
Response Targets
| Channel | First Response | Resolution Target |
|---|---|---|
| Email General | 24 business hours | 3-5 business days |
| Email Urgent (Security Deposit) | 8 business hours | 1-2 business days |
| Telegram | 1-4 hours | Same day |
| 1-4 hours | Same day |
Escalation Path
If you feel the response is taking too long:
| Level | Condition | Action |
|---|---|---|
| Level 1 | After 24 hours without email response | Reply to the same email with subject “FOLLOW UP” |
| Level 2 | After 48 hours without response | Email escalation@dailyworkerhub.com with subject “ESCALATION — [Topic]“ |
| Level 3 | After 5 days issue not resolved | Contact via Telegram mentioning @DailyWorkerHubSupport |
Community Resources
In addition to direct support, you can also get help from the community:
| Resource | Link | Description |
|---|---|---|
| Documentation | docs.dailyworkerhub.com | Complete platform guide |
| Blog | blog.dailyworkerhub.com | Tips and update articles |
| Telegram Community | t.me/dailyworkerhubcommunity | Worker and employer discussion group |
| @dailyworkerhub | Platform updates and tips | |
| FAQ | /docs/en/faq | Answers to common questions |
Quick Help Center
Common Issues and Quick Solutions
| Issue | Solution |
|---|---|
| Cannot login | Reset password via “Forgot Password” on the login page |
| Notifications not received | Enable notifications in device settings |
| Balance not showing | Wait 1-3 minutes, check transaction history |
| Job listing not found | Change search filters, check spelling |
| KTP photo blurry | Retake photo with good lighting |
| OTP not received | Wait 60 seconds, request new OTP |
| Withdrawal failed | Make sure the account is correct and balance is sufficient |
Frequently Asked Questions to Support
Q: How long is the email response time? A: An average of 1x24 business hours. For urgent Security Deposit issues, use the subject “URGENT” for faster response.
Q: Can I call support by phone? A: Currently we do not provide phone support. Use email, Telegram, or WhatsApp.
Q: Is support available 24/7? A: No. Email is available 24/7 but responses are only during business hours. Telegram and WhatsApp are available 08:00–18:00 WITA on weekdays.
Q: Can I visit the Daily Worker Hub office? A: Yes, our office is located at JL. Tunjung Tutur III GG. Mawar No.2, Peguyangan Kaja, Kec. Denpasar Utara, Kota Denpasar, Bali 80115. Please schedule an appointment first via email.
Q: What languages does support provide? A: Currently support is available in Indonesian and English.
Contact Us
| Need | Channel | Notes |
|---|---|---|
| General questions | Email or Telegram | Response within 1-24 hours |
| Security Deposit/finance issues | Email (URGENT) | Response within 8 business hours |
| Disputes | In-app feature | Use the dispute system |
| Verification | Email or Telegram | Response within 1-24 hours |
| Partnership | Response within 2-3 business days | |
| Technical bug | Email: tech@dailyworkerhub.com | Response within 1-2 business days |
Note: We do not provide support through personal social media accounts. Always use the official channels listed above.