Account Verification

After registering, every Daily Worker Hub user must go through a verification process to ensure security and trust within the platform ecosystem. Verification protects both workers and employers from fake accounts and fraudulent activity.

Why Is Verification Required?

Note: Unverified accounts have limitations — they cannot apply to job listings or receive Security Deposit funds.

Types of Verification

1. Email Verification

Status: Automatically performed during registration

Steps:

1. Open the email used during registration
2. Click the verification link from Daily Worker Hub (valid for 24 hours)
3. Account is automatically activated after email is verified

Troubleshooting:

• Verification email not received → Check Spam/Promotions folder
• Link has expired → Request a resend on the Login page
• Wrong email during registration → Create a new account with the correct email

2. Phone Number Verification

Status: Required after email verification

Steps:

1. Enter an active phone number (Indonesia: 08xx-xxxx-xxxx)
2. System sends a 6-digit OTP code via SMS
3. Enter the OTP code within 60 seconds
4. Phone number is verified if the code matches

Phone Number Requirements:

• Must be an Indonesian number (+62)
• Active and able to receive SMS
• Not registered with another Daily Worker Hub account
• WhatsApp active is recommended for additional communication

Troubleshooting:

• OTP not received → Wait 60 seconds, request a new OTP
• Number already registered → Use a different number or contact support
• OTP is wrong → Make sure to enter 6 digits correctly, without spaces

3. Identity Verification (KTP)

Status: Required for all users before transacting

KTP Verification Steps:

1. Open the “Profile” menu → “Identity Verification”
2. Prepare your original KTP (Kartu Tanda Penduduk)
3. Take a clear photo of the front of the KTP:
   • Ensure text is readable (name, NIK, address, photo)
   • Background is visible (not blurry)
   • No glare or shadows
4. Take a photo of the back of the KTP (if it contains important information)
5. Take a selfie holding the KTP at chest level
6. Submit and wait for the verification process (1x24 hours)

KTP Requirements:

• Original KTP (not a scan/screen photo)
• Still valid (not expired)
• Information is clear and readable
• Name matches the registered account name

Tips for Good KTP Photos:

Warning: KTPs that are unclear, blurry, or expired will be rejected by the verification system.

4. Bank Account Verification

Status: Required for workers before first withdrawal

Steps:

1. Open the “Balance” menu → “Add Account”
2. Select bank: BCA, BRI, or Mandiri
3. Enter:
   • Account number (13-16 digits)
   • Account holder name (must match the name on KTP)
   • Bank branch
4. System will send a small test deposit (Rp 1,000-5,000)
5. Verify the deposit amount to confirm ownership
6. Account is linked after successful verification

Supported Banks:

Note: We do not yet support BNI, BTPN/Jenius, or other digital banks. We are currently in development.

5. Two-Factor Authentication (2FA)

Status: Recommended (highly advised for security)

Activation Steps:

1. Open the “Settings” menu → “Security”
2. Click “Enable 2FA”
3. Scan the QR code with an authenticator app:
   • Google Authenticator (Android / iOS)
   • Authy (Android / iOS / Desktop)
4. Enter the 6-digit code from the app to confirm
5. Save backup codes in a safe place

When 2FA Is Required:

Verification Status

Check verification status in the “Profile” → “Verification Status” menu:

Verification FAQ

Q: Is verification free? A: Yes, all verification processes are free. No fees are charged.

Q: How long does KTP verification take? A: Typically 1x24 business hours. During busy periods (weekends, holidays), it may take longer.

Q: Is my KTP data safe? A: Yes. KTP data is encrypted with AES-256 and only used for identity verification. We do not share your personal data with third parties.

Q: Can I verify with a SIM or Passport? A: Currently only KTP is accepted for identity verification on the platform.

Q: Do employers also need verification? A: Yes. Employers must verify email, phone number, and identity (KTP). Bank account is not required for employers.

Q: What if my KTP has expired? A: You need to renew your KTP first before completing verification. Accounts with expired KTPs will have limited access.

Q: Can I verify from a desktop? A: Yes, all verification processes can be done from a desktop browser. However, for KTP photos and selfies, you need to upload photo files from your device.

Next Steps